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Policies at
DILHANI
Fashion & Lifestyle

Service as it Should Be

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers.


Read the following sections to find out more about how we ship or exchange products and about how we secure your personal data.


Please don’t hesitate to contact us if you have any questions!

Store Policies: Store Policies
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Returns

The Small Print

Cancellation


You have a statutory right to cancel your contract of sale at any time up to fourteen (14) days after the day on which you receive your Order. If you place an Order for several Products and they are delivered separately then your fourteen (14) days will start the day after you receive the last Product in your Order. You need to return the item within twenty eight (28) days in order to receive a refund. For information on refunds please see our Returns Policy.

If, for any reason, you wish to cancel your contract before your Order has been dispatched or you have been notified that it is available for collection, then you need to let us know.  You can email us on coutureclutch2020@gmail.com

Returns Policy

If you wish to return Product(s) full refund or exchange (if available) is only up to twenty-eight (28) days.

Products must be returned in a saleable condition within twenty-eight (28) days of receiving your Order. Products must be unused and in their original packaging with tags and any other seals still attached and intact when they are returned to us.


You can email us on coutureclutch2020@gmail.com to arrange your returns.

We recommend you obtain proof of postage as the goods are your responsibility until they reach us.

Unless there is a fault with your item, return postage costs are the responsibility of the customer. 


Once the package is received we will refund the value of the transaction.

Please allow up to 10 working days for us to process your return and refund. It can take your bank a further 2-10 days to show this refund in your account. If you have any problems with your order, we ask that you let us know within 7 days.

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